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How a company apologizing can improve a bad situation
Published: 11 February 2016
Karl Moore of the Desautels Faculty of Management at 69热视频 with Talking Management for The Globe and Mail, talks听with Maurice Schweitzer, a professor at the Wharton Business School.
Watch full video: , 10 February, 2016
Read full transcript: , 10 February, 2016听
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