Lowered competition leads to even lower customer satisfaction in Canadian air travel
If you feel like customer satisfaction is an afterthought with airlines today, you aren鈥檛 alone. An op-ed in Cantech Letter quotes Desautels professor Karl Moore as naming competition, or a lack thereof, as the culprit: many North American routes are served by fewer airlines these days.
For millennials, emotion has a role to play at work
Desautels professor Karl Moore writes for Forbes that millennials in the workforce take a different view of the emotion/facts balance than boomer workers do. He says that, whereas emotional outbursts at work used to signal the need to take a breather and calm down, the new generation gives emotion its due at the workplace.
How early-career millennial extroverts can court success
In a recent piece for Forbes, Desautels professor Karl Moore says that millennials who are transitioning from the campus to the job market should bear in mind the challenges that lie ahead, and know how best to meet them.
Boeing-Bombardier dispute heats up
Boeing鈥檚 petition against Bombardier for allegedly dumping the C Series jet in the American Market sparked off a possibly long and winding legal process. Boeing claims that government subsidies have allowed Bombardier to undercut Boeing, giving a Delta aircraft order as an example. As for Bombardier, the company states that any material injury related to its practises are speculative at best.
Karl Moore calls LinkedIn the introvert鈥檚 secret weapon for networking
Desautels Professor Karl Moore writes for Thinkers50 that LinkedIn is the perfect networking tool for introverts, because it lets them communicate with others from the comfort of their own homes or offices, without the 鈥渨orking the room鈥� aspect that extroverts thrive on.
Karl Moore on taking an extrovert break
Karl Moore can talk to anyone, writes prolifically, and lends his expertise on a wide range of subjects. But in a recent piece for Forbes, the Desautels Professor admits that one thing he can鈥檛 do is work from home.
He blames it on the fact that he is an extrovert: after a few hours spent banging out a book, Prof. Moore needs human contact in order to recharge his batteries.
How theatre can inform entrepreneurs
In a recent piece for Forbes, Professor Karl Moore details three leadership lessons from the theatre world that entrepreneurs can take to heart.
Introverts, extroverts and game-face: how good leadership takes a mix of traits
Desautels Professor Karl Moore recently appeared on Global News to talk about the difference between introverts, extroverts, and ambiverts.
He chalked it up to 鈥淗ow much stimulation do you take before you get tired,鈥� and says that the three exist on a continuum, with the introvert taking the least amount of stimulation, while extroverts thrive on it 鈥� and the ambivert pulls strengths from both sides.
Management and the millennial challenge
A recent episode of Desautels Professor Karl Moore鈥檚 The CEO Series podcast takes a deep-dive into a subject at the top of many a manager鈥檚 mind: millennial workers, their needs, and the management styles they respond to best.
His guests were millennials Mariama Dupuis and Stefanie Kutteh, both of whom are Desautels MBA students who are simultaneously holding down careers.
How introverted managers can best interact with extroverted employees
In an article for Thinkers 50, Desautels Professor Karl Moore discusses how introverted managers can best direct extroverts.
A major part of it comes down to the way introverts listen: whereas extroverts tend to listen in an active way, interacting and gesturing as they do so, introverts are passive listeners, which can come across as rejection.
AMT rejects Bombardier bid for new train cars, goes with Chinese firm
At one point, Bombardier would have been a shoo-in for the contract to build new commuter-train cars for Montreal鈥檚 Agence M茅tropolitaine de Transport, but not this time.
Instead, the contract is going to the China Railway Rolling Stock Corporation, which bid at $69 million, compared to Bombardier鈥檚 $103 million 鈥� and boasts a wait of six-months less for the new cars.
Air Canada moves to a new loyalty program after 2020
After 2020, Air Canada plans to be running its own in-house loyalty program instead of sticking with Aeroplan. So, what does that mean?
For now, not much. Aeroplan members have plenty of time to use up their points. But once Air Canada shifts to its new plan, there are several possibilities.
WestJet pilots vote to unionize
The last time WestJet鈥檚 pilots voted on unionization, only 45 per cent were in favour 鈥� but times change.
Last Friday, 62 per cent voted to make the Air Line Pilots Association their bargaining agent, despite WestJet鈥檚 stance that being non-union represents a competitive advantage.
Public pressure, executive chairman resignation come among wider troubles for Bombardier
Ballooning C Series costs, job losses and government cash all played into the recent investor revolt at Bombardier, but running underneath are other problems: The C Series is picking up steam after a slow start, but faces new hurdles in the form of complaints filed by Boeing.
Public outcry prompts Pierre Beaudoin to give up Bombardier executive role
Public demonstrations and a shareholder revolt weren鈥檛 enough to keep Bombardier chairman Pierre Beaudoin from re-election, though he has stepped back from his former executive role.
Bombardier鈥檚 institutional investors by and large withheld support for Beaudoin and the executive pay raise, but Bombardier鈥檚 two-tiered share structure gives the founding family control; both measures passed easily.
