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For your Information Technology (IT) needs

69ÈÈÊÓƵ's IT Services website is your one-stop shop for all central IT services at 69ÈÈÊÓƵ. Visit www.mcgill.ca/it to:


  • Get IT service descriptions and read FAQs.
  • Find detailed information such as service cost and service availability as well as instructions on how to access the service and get IT help and support.
  • Find system availability, down times and new service announcements posted under Announcements and Events.
  • Search the 69ÈÈÊÓƵ IT Knowledge Base.

Some of the basic IT services to get you started are: Logging In, my69ÈÈÊÓƵ (the University portal), myCourses, Getting Connected and Safe Computing.

Logging In

You need to use your 69ÈÈÊÓƵ Username (usually in the form of firstname.lastname [at] mail.mcgill.ca) and 69ÈÈÊÓƵ Password to access many central IT services including: my69ÈÈÊÓƵ, myCourses, email, wireless, Virtual Private Network (VPN), and 69ÈÈÊÓƵ's dialup access service (DAS).

To find out your 69ÈÈÊÓƵ Username and set your 69ÈÈÊÓƵ Password:


  1. Log in to Minerva (using your 9-digit 69ÈÈÊÓƵ ID number and your PIN).
  2. Go to Personal Menu > Password for 69ÈÈÊÓƵ Username.
  3. Follow the onscreen instructions.

my69ÈÈÊÓƵ (the University portal)

my69ÈÈÊÓƵ is the central access point where you:


  • Read your email.
  • Check myCourses.
  • Get direct links to Minerva to view and update your student records and account information.
  • Search the 69ÈÈÊÓƵ Library Catalogue.
  • Keep abreast of the latest 69ÈÈÊÓƵ news.
  • And more.

Click my69ÈÈÊÓƵ at the top-right corner of any 69ÈÈÊÓƵ website (www.mcgill.ca) and sign in using your 69ÈÈÊÓƵ Username and 69ÈÈÊÓƵ Password.

Browser compatibility

my69ÈÈÊÓƵ currently supports the latest versions of the following browsers:


  • Internet Explorer (IE) (Windows).
  • Firefox (Mozilla) (Windows/Macintosh).
  • Netscape (Windows).

myCourses

Many of your courses will have online materials or activities such as assignments and readings, the syllabus, project guidelines, discussion forums, calendars, etc.

Access your online course content via myCourses at www.mcgill.ca/mycourses or through my69ÈÈÊÓƵ.


  • Sign in using your 69ÈÈÊÓƵ Username and 69ÈÈÊÓƵ Password.
  • Click myCourses (WebCT Vista) to enter the site.
  • Verify your browser settings using the Check Browser utility at the top-right corner of the page.

Find more information on myCourses for students at: www.mcgill.ca/it.

Email

Your 69ÈÈÊÓƵ Email Address (usually in the form of firstname.lastname [at] mail.mcgill.ca) is the official way the University communicates with you by email. For information on the policy see Email Communication. Access your email at or through the my69ÈÈÊÓƵ portal using your 69ÈÈÊÓƵ Username and 69ÈÈÊÓƵ Password. View your 69ÈÈÊÓƵ Username, 69ÈÈÊÓƵ Email Address and set up your 69ÈÈÊÓƵ Password on the Minerva Personal Menu.

Online Student Directory

Opt in to the student directory and make it easier for your fellow classmates to contact you. Find more on this service at www.mcgill.ca/directory/students.

Getting Connected

Access to the following services is through your 69ÈÈÊÓƵ Username and 69ÈÈÊÓƵ Password. You can find more details on the following services at www.mcgill.ca/it:

Wireless: Access the Internet using your laptop or other mobile device from virtually anywhere on campus, through the 69ÈÈÊÓƵ Wireless network. Log in to the Wireless network using your 69ÈÈÊÓƵ Username and 69ÈÈÊÓƵ Password.

Virtual Private Network (VPN): If you connect to the Internet with an Internet Service Provider (ISP) other than 69ÈÈÊÓƵ's DAS, you need to establish a VPN connection to access 69ÈÈÊÓƵ restricted sites and resources (e.g., Library databases). Log in to VPN using your 69ÈÈÊÓƵ Username and 69ÈÈÊÓƵ Password.

Dialup Access (DAS): If you do not have a high speed ISP, use 69ÈÈÊÓƵ’s dialup service and connect to the Internet using your telephone line and a modem. Log in to DAS using your 69ÈÈÊÓƵ Username and 69ÈÈÊÓƵ Password.

69ÈÈÊÓƵ Residences Telecommunications: For students living in 69ÈÈÊÓƵ Residences and 69ÈÈÊÓƵ Off-Campus Residences, there is a Voice and Data (wired and wireless) service.

Computer Labs: Many faculties and departments provide computer labs for students in their programs. For lab locations, computer availability, software/peripheral availability and more, see .

Connectivity@69ÈÈÊÓƵ iCare Clinic: Attend this free, hands-on clinic and learn how to configure your computer to connect to the Internet via wireless or modem, and how to set up a VPN connection. Find out how to register for IT Training at www.mcgill.ca/it.

Safe Computing

Computing Safety iCare Clinic: Attend this free clinic and learn how to prevent viruses, spyware, adware and other malicious programs from infecting your computer. Find out how to register for IT Training at www.mcgill.ca/it.

Free software: Download free antivirus and other software from 69ÈÈÊÓƵ's Software Licensing site at www.mcgill.ca/software. Find out more about software licensing and protecting your computer at www.mcgill.ca/it.
Note: Be sure to uninstall any previous antivirus software from your computer before installing new antivirus software.

Ten tips for keeping information secure: Read the University’s information security tip sheet found at www.mcgill.ca/infosec/tips.

Set up your security questions in my69ÈÈÊÓƵ

Setting up your security questions and answers for your 69ÈÈÊÓƵ Password allows you to use the Forgot Password? link found on several 69ÈÈÊÓƵ applications, should you forget it.

Once you have set up your 69ÈÈÊÓƵ Password in Minerva, log into my69ÈÈÊÓƵ () and click the 69ÈÈÊÓƵ Password Security portlet. Follow the onscreen instructions to set up your own security questions and responses.

Need Help?

Welcome New Students: Take an interactive guided tour of IT services: at www.mcgill.ca/it, go to Welcome New Students.

69ÈÈÊÓƵ IT Knowledge Base: Search the Knowledge Base at for answers to commonly asked questions about IT.

Getting Help?

Contact the ICS Service Desk by submitting your request via a web form at , or find ICS Service Desk information at www.mcgill.ca/it.

Programs, Courses and University Regulations—2009-2010 (last updated Mar. 31, 2010) (disclaimer)
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